Below is guidance based on the FCC’s ACP wind-down resources, the National Digital Inclusion Alliance (NDIA), and affiliates, which include important information and estimated dates.

FCC Materials on the ACP Wind-Down

• ACP Wind-Down Fact Sheet
  • English
  • Spanish
• Frequently Asked Questions
  • English
  • Spanish
• FCC ACP Website
  • FCC.gov
• Contact the ACP Support Center
  • Phone (877) 384-2575
  • Email [email protected]

If you encounter any issues with your ACP provider, you can file a complaint here.

Key Facts

• ACP Enrollment Freeze
  • The FCC enrollment freeze for the ACP program was on February 8, 2024. No new applications will be accepted, and benefits cannot be applied even if already approved.
• Status of ACP Funds
  • ACP funds will end in April 2024. Households will receive the benefit until the end of the program or their withdrawal.
• Internet Service Provider Communication About ACP Plan Changes
  • Providers are required to notify customers three times in writing
    • Notice 1
      • Notice 1 will inform households about the potential impact on their future bills if ACP is discontinued.
    • Notice 2
      • The FCC is expected to announce the last fully funded month of ACP mid-March.
    • Notice 3
      • Notice 3 will inform those with ACP benefits that final credits will be issued on the customer’s last bill or billing cycle.
    • Notices 2 and 3 will contain the following details
      • ACP discount will no longer be applied, and the date when the last bill with ACP discount will be issued.
      • The household’s bill amount without ACP discount or a statement that the customer will be charged undiscounted rates per the ISP’s terms and conditions.
      • Information will be provided on how households can change their service or opt out of continuing their service once the ACP program ends.

The FCC and USAC will increase awareness of the ACP Wind-Down and directly notify ACP households of the program’s end multiple times.